East Valley Treasures
Auctions, Estates, Liquidations, Antiques and Fine Art
We want to take a minute to let you know how our process works and what we do, and what is your responsibility as the bidder.
The items we auction come from many different sources: Estates, Storage Units, Consignments, Wholesales, and Retail Stores.
We source products from the largest online, brick and mortar Retail and Home Improvement Stores.
The main part of the Retail Store Items is that they can have several different levels of conditions. These conditions would include, New, Open Box, Shelf Worn, Overstocks, Returns, and Damaged. When bidding unless the items is marked as New in the description, it will fall into one of the other categories. When buying these conditions you can expect the following:
New and Overstocks are items that were never exposed for sale in a retail setting though they may no longer be in their original master case or factory packaging. New overstocks, also often referred to as Closeouts, tend to be goods which typically have never been merchandised or exposed for sale in a retail store. Such goods can materialize from retailers, importers, manufacturers or distributors who are closing down or simply have discontinued or excess goods in their warehouse that they need to move. Overstock goods tend to be in mostly New Condition.
Shelf pulls are items that were already exposed for sale in a retail environment but have been “pulled” from the shelves and chosen to be liquidated by the store. These goods are typically New and have never been used. Shelf pulls are typically excess goods that have been displayed for sale in a store or online but have never been purchased by a customer. Shelf pulls are typically considered excess inventory from store shelves. In the vast majority of cases, shelf pulls require much less work than customer returns in terms of testing and repairing, but you should expect to have some checking work to do as well as cleaning off potentially dusty items.
Customer Returns are typically items that have been purchased from a store (or online store) but then returned by a customer. Stores have varying individual return policies as well as product liquidation policies which can affect the type & condition of products you may see. Large Majority of Customer return goods simply undergo a cursory visual check at the store level prior to making their way into a return channel. The general “quality” of customer return loads can vary significantly from Retailer to Retailer and it is common that some may have a 50% or greater Defective rate while others are only 10% or 20%. It is up to you as the buyer to determine what condition is acceptable.
Customer Returns typically have the following characteristics and stores can decide to liquidate these goods for a number of reasons:
Defective when returned by the customer
Cosmetic blemishes or slight defects
Out of box goods
Missing minor or major components (remove controls, manuals, covers, cables)
In-store display items
Damaged exterior packaging
Items that the store does not want to or cannot re-shelve
One or more features does not work
Store is overstocked with such items
Out of season items
Defaced barcodes and/or labels
Signs of handling – both external packaging and the item itself
Often, additional internal store tracking or return labels can be found on the items. All customer return goods are always sold with no warranty or guarantee. Any warranties found with the goods are invalid and cannot legally be used. Many stores do not have separate programs to liquidate customer returns or excess new merchandise & new shelf-pull or overstock merchandise can commonly be found in customer return loads. Depending on the product category and each stores liquidation policy – working percentages on customer returns can vary greatly.
With this is mind we give ample time for you as the bidder to come and inspect the items you are considering purchasing. You can plug in, test out, try as you need to. We do not open, test, inspect, try out, etc any item. All our items are sold as-is with our warranty or guarantee. And that is how we are able to start the bidding so low on the Retail Merchandise. It is up to you as the bidder to determine the items you want to bid on and at what price you are willing to pay - taking into consideration the condition and quality of the item.
Hopefully this Guide helps you in the future with your auction purchases -